IT service management processes (ITIL: incident, problem, change)
A skill of the kind “technical knowledge”, listed by 2 roles.
Also described as
- ITIL
- incident management
- problem management
- change enablement
- CMDB
- SLA
Tools
- change management ITIL
- CMDB
- incident management
- ITIL
- ITIL 4
- ITSM
- problem management
- service catalogue
- service desk
Roles that need it
Where the weights come from
The weight is this skill's share of each role; the weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.