Service delivery and outsourcing management
Delivering services to agreed standards: service catalogues and SLAs, governance and reviews, outsourcing and shared service models, transitions, continuous improvement.
Also described as
- BPO
- managed services
- service delivery
- shared services
- SLA management
- SLA
- KPI
- outsourcing
- service review
- transition
- service catalogue
- governance
Roles that need it
Where the weights come from
The weight is this skill's share of each role; the weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
Critical for
Processes where it is used
- Change and project delivery