Robotic process automation (RPA)

Roles that need it

• Process Analyst (Banking)
• Process Improvement Specialist
• AI Business Analyst
• Investment Operations Analyst
• Payments Operations Analyst

Skills it belongs to

• Process mapping and redesign
• Lean methods and continuous improvement

Related concepts

• End-user computing (EUC)End-user computing covers applications built and run by business users outside formal IT control, mainly spreadsheets, Access databases and scripts. Critical EUCs that feed reports or decisions need an inventory, an owner, version control and testing.
• Machine learning modelA machine learning model is a mathematical function whose parameters are learned from historical data, so that it can predict or classify new cases, such as the probability that a loan defaults or that a payment is fraudulent. It is trained, tested on unseen data, deployed and then monitored.
• Current and future stateCurrent state (as-is) describes how a process, system or organisation works today; future state (to-be) describes how it should work after a change. Comparing the two, often with process maps, shows what must change and supports a gap analysis.

Sources

• EBA assesses benefits, challenges and risks of RegTech use in the EU, EBA (external site) accessed 31 Oct 2026

Updated 31 Oct 2026.