Global capability centre (GCC)

Roles that need it

• Service Delivery Manager (Outsourcing & Shared Services)
• Transition Manager (Outsourcing)
• Management Consultant
• Data Analyst
• Transformation Programme Manager

Skills it belongs to

• Service delivery and outsourcing management
• Cost structure and efficiency levers

Related concepts

• Shared service centre (SSC)A shared service centre is an internal unit that performs common activities, such as accounting, payroll, reconciliations or KYC checks, for several parts of a group from one location under service agreements. Under EBA guidelines, intragroup arrangements still count as outsourcing.
• OffshoringOffshoring is relocating business activities to another, usually distant and lower-cost country, either to the firm's own centre (captive) or to a supplier. In EU finance, offshored critical functions face outsourcing and DORA rules on oversight, data and exit.
• NearshoringNearshoring is moving work to a lower-cost location close to the home market, often in the same or a neighbouring time zone, such as from Western to Central and Eastern Europe or Portugal. Offshoring moves it to a distant country; onshoring keeps it at home.

Sources

• EBA Guidelines on outsourcing arrangements (EBA/GL/2019/02), EBA (external site) accessed 31 Oct 2026

Updated 31 Oct 2026.