Managed service

Roles that need it

• Service Delivery Manager (Outsourcing & Shared Services)
• Management Consultant
• Regulatory Reporting Analyst
• Periodic Review Analyst (KYC)

Skills it belongs to

• Service delivery and outsourcing management
• Vendor and service contract management

Related concepts

• Outsourcing (EBA Guidelines)Outsourcing is an arrangement in which a service provider performs a process, service or activity that the institution would otherwise perform itself. The EBA Guidelines on outsourcing arrangements (EBA/GL/2019/02) set governance, risk assessment, contract and register rules, with stricter terms for critical or important functions.
• Service level agreement (SLA)A service level agreement sets the measurable standards a provider must meet, such as availability, processing deadlines or error rates, how they are reported, and what happens when they are missed. Key performance indicators track the SLAs month by month.

Sources

• EBA Guidelines on outsourcing arrangements (EBA/GL/2019/02), EBA (external site) accessed 31 Oct 2026

Updated 31 Oct 2026.