A KPI is a measurable value that shows how well a team, process or business is meeting a goal, for example straight-through processing rate or cost-to-serve. A key risk indicator (KRI) does the same for risk exposure. Good KPIs have a clear definition, owner, target and source.
Business intelligence (BI)Business intelligence is the set of tools and practices that turn data into dashboards and reports for decisions, such as sales, cost, risk or service metrics. Typical tools are Power BI and Tableau, fed by a data warehouse.
Benefits realisationBenefits realisation is the work of defining, tracking and confirming the benefits a change was meant to deliver, such as cost savings or fewer errors, after the project closes. Each benefit has an owner, a baseline, a target, a measure and a date.
Straight-through processing (STP)Straight-through processing (STP) is the end-to-end automated handling of a payment or trade, from initiation to settlement and booking, with no manual intervention. The STP rate, the share of transactions processed without a manual touch, is a key operations metric; breaks usually come from missing or badly formatted data.
Key risk indicator (KRI)A key risk indicator is a metric that signals rising exposure to a risk before losses occur, such as failed trades, system downtime or staff turnover. Each KRI has thresholds (often green, amber and red) linked to escalation and to the risk appetite.