Complaint handling and relationship recovery
A skill of the kind “judgement”, listed by 5 roles.
Also described as
- client servicing
- complaint handling
- customer service
- customer support
- helpdesk customer
- service recovery
- escalation
- customer disputes
Roles that need it
Where the weights come from
The weight is this skill's share of each role; the weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
Important for
- Claims AnalystYour role
- Collections & Recoveries SpecialistYour role
- Insurance Fraud InvestigatorYour role
- General AccountantYour role
- Retail Banking AdvisorYour role