Mortgage Advisor
Critical skills: Mortgage and consumer credit underwriting, Retail banking products and needs-based selling, Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA)
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Retail Banking Advisor
BriefYour role
- L3 salary
- Not published yet
- Upcoming dated changes
- 9 changes ahead
What the role does
Retail Banking Advisor is a role in Corporate, Commercial & Retail Banking. The family covers lending, relationship management and branch roles in banks. The core skill is retail banking products and needs-based selling, and the main work is client onboarding and KYC, conduct and investor protection and wealth and investment advice.
Levels
- L1 Starting out
- L2 Independent
- L3 Senior or specialist
- L4 Leads a team or an area
- L5 Leads the function
Full level descriptions and job titles
The EFO level names are the common scale; job titles differ between employers.
| Level | What the work looks like | Typical years | Typical job titles |
|---|---|---|---|
| L1 Starting out | Learns the job; executes defined tasks with supervision | 0-2 | Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer |
| L2 Independent | Owns a process end to end; trains L1; first contact for the team's clients | 2-5 | Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer |
| L3 Senior or specialist | Deep expertise; handles exceptions and change; represents the function in projects | 5-9 | Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team) |
| L4 Leads a team or an area | Manages people or a large process; owns budgets or controls; escalation point | 8-14 | Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section |
| L5 Leads the function | Accountable for the function in a legal entity or region; sets priorities and standards | 12+ | Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director |
Specialisations
Specialisations share most of the role and differ in the skills listed here.
Skills
Where the skill weights come from
Each role lists its skills with a tier and a weight. The weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.
Critical
- Retail banking products and needs-based sellingWeight 13.9%Relevant to you
- Wealth planning, suitability and client onboardingWeight 9.3%Relevant to you
- Conduct and investor protection rules (MiFID II, FINRA, SEBI)Weight 9.3%Relevant to you
- Know your customer due diligenceWeight 9.3%Relevant to you
Important and supporting skills 18
Important
- Reading client needs and dynamicsWeight 4.7%Relevant to you
- Account management and renewalsWeight 4.7%Relevant to you
- Prospecting and qualificationWeight 4.7%Relevant to you
- Client service mindsetWeight 4.7%Relevant to you
- Verbal communication and presentingWeight 4.7%Relevant to you
- Payment systems and messaging (SWIFT, ISO 20022, SEPA, ACH, UPI)Weight 4.7%Relevant to you
- Complaint handling and relationship recoveryWeight 4.7%Relevant to you
- Ethical judgment in grey areasWeight 4.7%Relevant to you
- Anti-money laundering regulationWeight 4.7%Relevant to you
Supporting
- Professional written communicationWeight 2.3%Relevant to you
- Advanced Microsoft ExcelWeight 2.3%Relevant to you
- Objection handlingWeight 2.3%Relevant to you
- Empathy and active listeningWeight 2.3%Relevant to you
- Mortgage and consumer credit underwritingWeight 2.3%Relevant to you
- Risk judgment and escalation instinctWeight 2.3%Relevant to you
Useful
- Querying data with SQLWeight 0.8%Relevant to you
- Organisation and prioritisationWeight 0.8%Relevant to you
- Financial markets knowledgeWeight 0.8%Relevant to you
Processes
The work the role takes part in.
What each process covers
- Client onboarding and KYCMain
- Conduct and investor protectionMain
- Wealth and investment adviceMain
- AML transaction monitoringSupporting
- Payments processingSupporting
Dated changes for this role
- Second Consumer Credit Directive appliesRelevant to you
- EU Digital Identity Wallets: banks must accept themRelevant to you
- Retail Investment Strategy: final adoption expectedRelevant to you
- UK cryptoasset regime: application window and start dateRelevant to you
- UK Cryptoasset Reporting Framework: first reports dueRelevant to you
Worth knowing
Salary snapshot
Salary figures are not published yet
The L3 salary range for this role, with its sources, will appear here when the salaries section opens.
Certifications
- CFA Program Level I
- ACCA Qualification
Concepts to know
Neighbouring roles
Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.
Private Banking Analyst
60% skill overlap
To add: Portfolio construction and allocation, Corporate taxation, Financial statement analysis and ratios
Your role
Family Office Analyst
58% skill overlap
To add: Portfolio construction and allocation, Corporate taxation, Financial statement analysis and ratios
Your role
Paraplanner / Financial Planning Analyst
56% skill overlap
To add: Portfolio construction and allocation, Pension scheme administration and benefits calculation, Corporate taxation
Your role
Loan Officer (Retail & SME Lending)
48% skill overlap
To add: Credit analysis and creditworthiness, Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA), Financial statement analysis and ratios
Your role
Corporate Banking Analyst
37% skill overlap
To add: Credit analysis and creditworthiness, Financial statement analysis and ratios, Treasury and cash flow management
Your role
Relationship Manager (Corporate & Business Banking)
36% skill overlap
To add: Credit analysis and creditworthiness, Financial statement analysis and ratios, Treasury and cash flow management
Your role
Do this job? Suggest a correction
Sources
- The EFO role catalogue, with skills, levels and processes. How it is built
- ESCO classification of the European Commission (external site)
KYC (Know Your Customer)Know Your Customer is the process a firm uses to establish and verify who its customer is, who owns and controls it, what the relationship is for and how risky it is, before onboarding and throughout the relationship. In EU law it is carried out through customer due diligence measures.