Collections & Recoveries Specialist

BriefYour role

Also known as Arrears Officer · Assistant debt collector · Bill and account collector · Bill and account recovery agent

and 8 more

Bill collector · Collection agent · Collections Agent · Collections associate · Collections Executive · Collections Officer · Credit control agent · Debt collection agent

L3 salary: Not published yetSalary figures open with the salaries section.
Upcoming dated changes: 9 changes aheadNext: 20 Nov 2026
Where the changes come from
Each change in the Regulatory calendar comes from an official text, linked on its page.
A change affects this role directly when it names a process that is one of the role's main tasks.
Top critical skills: Collections and recoveries
Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA)
Business maths for office work

See all levels

What the role does

Collections & Recoveries Specialist is a role in Operations, Asset Servicing & Risk. The family covers risk, operations, settlements, fund and investment operations in financial firms. The core skill is collections and recoveries, and the main work is conduct and investor protection and credit risk and lending decisions.

This is a brief profile written from the catalogue. A full profile with a day in the life, level descriptions and the effect of AI is being written.

Levels

L1 Starting out 0-2 years
L2 Independent 2-5 years
L3 Senior or specialist 5-9 years
L4 Leads a team or an area 8-14 years
L5 Leads the function 12+ years

Full level descriptions and job titles

The EFO level names are the common scale; job titles differ between employers.

Levels of Collections & Recoveries Specialist
Level	What the work looks like	Typical years	Typical job titles
L1 Starting out	Learns the job; executes defined tasks with supervision	0-2	Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer
L2 Independent	Owns a process end to end; trains L1; first contact for the team's clients	2-5	Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer
L3 Senior or specialist	Deep expertise; handles exceptions and change; represents the function in projects	5-9	Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team)
L4 Leads a team or an area	Manages people or a large process; owns budgets or controls; escalation point	8-14	Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section
L5 Leads the function	Accountable for the function in a legal entity or region; sets priorities and standards	12+	Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director

Specialisations

Specialisations share most of the role and differ in the skills listed here.

Recoveries & Workout Analyst

Also known as Debt Recovery Officer · Recoveries Analyst · Workout Analyst

Critical skills: Collections and recoveries, Credit analysis and creditworthiness, Lending products and loan structuring

Matches your search

Skills

The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.

Critical 3

The job cannot be done without these.

Collections and recoveriesWeight 15.4%Anchor skillExpected level: practitionerRelevant to you
Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA)Weight 10.3%Expected level: practitionerRelevant to you
Business maths for office workWeight 10.3%Expected level: practitionerRelevant to you

Important and supporting skills 18

Important 9

Needed in most positions.

Complaint handling and relationship recoveryWeight 5.1%Expected level: working knowledgeRelevant to you
Empathy and active listeningWeight 5.1%Expected level: working knowledgeRelevant to you
Objection handlingWeight 5.1%Expected level: working knowledgeRelevant to you
Resilience under pressureWeight 5.1%Expected level: working knowledgeRelevant to you
Professional written communicationWeight 5.1%Expected level: working knowledgeRelevant to you
CRM platforms (Salesforce)Weight 5.1%Expected level: working knowledgeRelevant to you
Ethical judgment in grey areasWeight 5.1%Expected level: working knowledgeRelevant to you
Attention to detailWeight 5.1%Expected level: working knowledgeRelevant to you
Contact centre operations and service metricsWeight 5.1%Expected level: working knowledgeRelevant to you

Supporting 6

Help in many positions.

Data protection and privacy law (GDPR, CCPA, DPDP)Weight 2.6%Expected level: working knowledgeRelevant to you
Credit analysis and creditworthinessWeight 2.6%Expected level: working knowledgeRelevant to you
Organisation and prioritisationWeight 2.6%Expected level: working knowledgeRelevant to you
Risk judgment and escalation instinctWeight 2.6%Expected level: working knowledgeRelevant to you
Advanced Microsoft ExcelWeight 2.6%Expected level: working knowledgeRelevant to you
Client service mindsetWeight 2.6%Expected level: working knowledgeRelevant to you

Useful 3

Occasionally useful.

Querying data with SQLWeight 0.9%Expected level: working knowledgeRelevant to you
Adaptability to changeWeight 0.9%Expected level: working knowledgeRelevant to you
Persuasion and influenceWeight 0.9%Expected level: working knowledgeRelevant to you

Processes

The work the role takes part in.

What each process covers

Conduct and investor protectionMainSuitability, product governance, disclosures and fair treatment of clients.
Credit risk and lending decisionsMainAssessing borrowers, setting limits and provisioning for expected losses.

Dated changes for this role

20 Nov 2026Second Consumer Credit Directive appliesRelevant to you
1 Jan 2027CRR3 output floor rises to 60 percent in 2027 and 65 percent in 2028Relevant to you
1 Jan 2027FINMA circular on nature-related financial risks phases inRelevant to you
1 Jan 2027UK Basel 3.1 rules take effectRelevant to you
1 Jan 2027PRA retires the refined methodology to Pillar 2ARelevant to you

See all 9 in the Regulatory calendar

Salary snapshot

Salary figures are not published yet

The L3 salary range for this role, with its sources, will appear here when the salaries section opens.

Certifications

No certification listed

The catalogue lists no certification for this role. Experience usually counts for more here.

Concepts to know

Neighbouring roles

Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.

Loan Officer (Retail & SME Lending)

33% skill overlap

To add: Mortgage and consumer credit underwriting, Retail banking products and needs-based selling, Know your customer due diligence

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Claims Analyst

32% skill overlap

To add: Insurance claims handling and adjusting, Insurance regulation (Solvency II, IDD, NAIC, IRDAI), Contract drafting and negotiation

Your role

Insurance Fraud Investigator

32% skill overlap

To add: Insurance claims handling and adjusting, Fraud typologies and controls, Insurance regulation (Solvency II, IDD, NAIC, IRDAI)

Your role

Insurance Operations Specialist (Policy Administration)

31% skill overlap

To add: Insurance policy administration, Data entry and record keeping accuracy, Insurance regulation (Solvency II, IDD, NAIC, IRDAI)

Your role

Conduct Risk Analyst

30% skill overlap

To add: Conduct and investor protection rules (MiFID II, FINRA, SEBI), Regulatory change impact assessment, Internal controls and risk oversight

Your role

Reinsurance Operations Analyst

28% skill overlap

To add: Reinsurance fundamentals, Insurance policy administration, Period-end close and reconciliations

Your role

Do this job? Suggest a correction

Sources

The EFO role catalogue, with skills, levels and processes. How it is built
ESCO classification of the European Commission (external site) for job titles