Hypercare

Roles that need it

• Project Manager (Banking)
• Change Manager (Banking)
• Business Analyst (Banking)
• Service Delivery Manager (Outsourcing & Shared Services)

Skills it belongs to

• Change management and adoption
• IT service management processes (ITIL: incident, problem, change)

Related concepts

• CutoverCutover is the planned sequence of steps that switches a business from an old system or process to a new one: freezing changes, final data migration, reconciliations, technical switch and first checks. A cutover plan lists every task with its owner, timing and rollback point.
• Go/no-go decisionA go/no-go decision is the formal checkpoint where accountable owners decide whether a release or cutover proceeds, based on agreed criteria such as test sign-off, open defects, readiness of users and support, and a tested rollback plan.

Sources

• PM2 project management methodology, European Commission (external site) accessed 31 Oct 2026

Updated 31 Oct 2026.