Change Manager
91% skill overlap
Your role
Change Manager (Banking)
Full profileYour role
- L3 salary
- Not published yet
- Upcoming dated changes
- 7 changes ahead
What the role does
A Change Manager in banking makes sure that a new process, system, product or rule is adopted by the people who must work with it. The role assesses who is affected and how, plans communication and training, prepares business readiness for go-live, and tracks adoption afterwards. Typical changes are platform migrations, regulatory programmes, operating model moves and automation in operations, finance or risk. The role combines change management methods with knowledge of banking processes and the trade lifecycle.
Read a day in the life
A day in the life
The change manager supports a programme that moves payments and settlement teams to a new workflow tool next month. The morning starts with a review of the change impact assessment: for each team the manager has listed which tasks change, which controls move and how many people need training. A call with an operations lead in a service centre follows, agreeing the training schedule around month-end peaks. Late morning goes to drafting a communication for staff that explains what changes on day one and where to get help. After lunch the manager runs a readiness checkpoint with team leaders, checking procedures, access rights and super-user cover against a go-live checklist. Two teams are behind on procedure updates, so the manager agrees actions and flags the risk to the programme manager. Mid-afternoon brings a session with trainers to adjust materials after feedback from a pilot group. The day ends with updating the adoption dashboard and preparing the weekly status for the steering committee.
Levels
- L1 Starting out
- L2 Independent
- L3 Senior or specialist
- L4 Leads a team or an area
- L5 Leads the function
Full level descriptions and job titles
The EFO level names are the common scale; job titles differ between employers.
| Level | What the work looks like | Typical years | Typical job titles |
|---|---|---|---|
| L1 Starting out | Supports change activities: prepares communications, training logistics, stakeholder lists and readiness trackers, and learns change methods and banking processes under supervision. | 0-2 | Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer |
| L2 Independent | Owns change management for a workstream end to end: impact assessments, communication and training plans, readiness checks and adoption tracking with business teams. | 2-5 | Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer |
| L3 Senior or specialist | Senior change manager. Leads change for complex or cross-border programmes, handles resistance and organisational moves, and represents business readiness in programme governance. | 5-9 | Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team) |
| L4 Leads a team or an area | Leads a team of change managers or change for a large programme, sets methods and readiness standards, owns adoption outcomes and is the escalation point for go-live decisions. | 8-14 | Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section |
| L5 Leads the function | Head of change or transformation for a business line or region. Accountable for how change is delivered and adopted across the function, sets standards and advises senior sponsors. | 12+ | Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director |
Skills
Where the skill weights come from
Each role lists its skills with a tier and a weight. The weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.
Critical
- Change management and adoptionWeight 14.0%Relevant to you
- Process mapping and redesignWeight 9.3%Relevant to you
- Learning and capability developmentWeight 9.3%Relevant to you
- Trade lifecycleWeight 9.3%Relevant to you
Important and supporting skills 18
Important
- Stakeholder managementWeight 4.7%Relevant to you
- Verbal communication and presentingWeight 4.7%Relevant to you
- Professional written communicationWeight 4.7%Relevant to you
- Persuasion and influenceWeight 4.7%Relevant to you
- Reading organisational and political contextWeight 4.7%Relevant to you
- Project governance and reportingWeight 4.7%Relevant to you
- Leading without formal authorityWeight 4.7%Relevant to you
- Target operating model designWeight 4.7%Relevant to you
- Communications and media relationsWeight 4.7%Relevant to you
Supporting
- Project planning and dependenciesWeight 2.3%Relevant to you
- Microsoft PowerPointWeight 2.3%Relevant to you
- Empathy and active listeningWeight 2.3%Relevant to you
- Communicating data to non-technical audiencesWeight 2.3%Relevant to you
- Prioritising with incomplete informationWeight 2.3%Relevant to you
- Defining and using KPIsWeight 2.3%Relevant to you
Useful
- Project tools (Jira, Asana)Weight 0.8%Relevant to you
- Querying data with SQLWeight 0.8%Relevant to you
- Adaptability to changeWeight 0.8%Relevant to you
Processes
The work the role takes part in.
- Change and project delivery
- Securities settlement
- Trade capture and booking
- Trade confirmation and affirmation
What each process covers
- Change and project deliveryMain
- Securities settlementMain
- Trade capture and bookingMain
- Trade confirmation and affirmationMain
- Regulatory change managementSupporting
Where the role concentrates
How AI is changing the role
AI tools now draft communications, training materials and frequently asked questions, analyse survey feedback and summarise readiness data.
Read the full assessment
AI tools now draft communications, training materials and frequently asked questions, analyse survey feedback and summarise readiness data. Producing content takes less time. Value grows in reading how people react to change, building trust with team leaders, judging when a team is truly ready and adapting plans to different locations and cultures. The World Economic Forum Future of Jobs Report 2025 lists resilience, flexibility and agility, and leadership and social influence among the skills growing fastest, alongside technological literacy.
Dated changes for this role
- ESMA guidelines on allocations and confirmations for T+1Relevant to you
- CSDR settlement discipline rules updated for T+1 in three stepsRelevant to you
- ECB Pontes: DLT settlement in central bank moneyRelevant to you
- ECB digital euro pilot with 36 payment providersRelevant to you
- Switzerland and Liechtenstein move to T+1 with the EU and UKRelevant to you
Worth knowing
Salary snapshot
Salary figures are not published yet
The L3 salary range for this role, with its sources, will appear here when the salaries section opens.
Certifications
- PMP
- PRINCE2 Practitioner
- Certified ScrumMaster
- Professional Scrum Master I
- CBAP
- CAPM
Concepts to know
- Target operating model (TOM)
- Change impact assessment
- Cutover
- Data migration
- Data owner
- Gap analysis
- Go/no-go decision
- Hypercare
All 12 concepts
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Your role
Do this job? Suggest a correction
Sources
Trade lifecycleThe trade lifecycle is the sequence of steps a trade goes through from order to final maturity: execution, capture, enrichment, confirmation, clearing, settlement, reporting, lifecycle events such as resets, coupons and corporate actions, and termination. Front, middle and back office teams each own parts of it, with controls at each hand-off.
Change impact assessmentA change impact assessment analyses how a planned change affects each group of people: what changes in their processes, systems, roles and skills, how big the change is, and what training and communication they need. It is the core input to a change management plan.
Steering committeeA steering committee (SteerCo) is the senior group that directs a project or programme: it approves scope, budget and major changes, resolves escalated risks and issues, and decides at key gates whether work continues. It meets on a fixed cycle, often monthly.