Change Manager

BriefYour role

L3 salary: Not published yetSalary figures open with the salaries section.
Upcoming dated changes: 1 change aheadNext: 1 Jul 2027
Where the changes come from
Each change in the Regulatory calendar comes from an official text, linked on its page.
A change affects this role directly when it names a process that is one of the role's main tasks.
Top critical skills: Change management and adoption
Process mapping and redesign
Learning and capability development

What the role does

Change Manager is a role in Change, Projects & Product. The family covers project, programme, product ownership, business analysis, process and service delivery. The core skill is change management and adoption, and the main work is change and project delivery.

This is a brief profile written from the catalogue. A full profile with a day in the life, level descriptions and the effect of AI is being written.

Levels

L1 Starting out 0-2 years
L2 Independent 2-5 years
L3 Senior or specialist 5-9 years
L4 Leads a team or an area 8-14 years
L5 Leads the function 12+ years

Full level descriptions and job titles

The EFO level names are the common scale; job titles differ between employers.

Levels of Change Manager
Level	What the work looks like	Typical years	Typical job titles
L1 Starting out	Learns the job; executes defined tasks with supervision	0-2	Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer
L2 Independent	Owns a process end to end; trains L1; first contact for the team's clients	2-5	Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer
L3 Senior or specialist	Deep expertise; handles exceptions and change; represents the function in projects	5-9	Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team)
L4 Leads a team or an area	Manages people or a large process; owns budgets or controls; escalation point	8-14	Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section
L5 Leads the function	Accountable for the function in a legal entity or region; sets priorities and standards	12+	Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director

Skills

The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.

Critical 3

The job cannot be done without these.

Change management and adoptionWeight 15.4%Anchor skillExpected level: practitionerRelevant to you
Process mapping and redesignWeight 10.3%Expected level: practitionerRelevant to you
Learning and capability developmentWeight 10.3%Expected level: practitionerRelevant to you

Important and supporting skills 18

Important 9

Needed in most positions.

Stakeholder managementWeight 5.1%Expected level: practitionerRelevant to you
Verbal communication and presentingWeight 5.1%Expected level: practitionerRelevant to you
Professional written communicationWeight 5.1%Expected level: practitionerRelevant to you
Persuasion and influenceWeight 5.1%Expected level: practitionerRelevant to you
Reading organisational and political contextWeight 5.1%Expected level: practitionerRelevant to you
Project governance and reportingWeight 5.1%Expected level: practitionerRelevant to you
Leading without formal authorityWeight 5.1%Expected level: practitionerRelevant to you
Target operating model designWeight 5.1%Expected level: practitionerRelevant to you
Communications and media relationsWeight 5.1%Expected level: practitionerRelevant to you

Supporting 6

Help in many positions.

Project planning and dependenciesWeight 2.6%Expected level: working knowledgeRelevant to you
Microsoft PowerPointWeight 2.6%Expected level: working knowledgeRelevant to you
Empathy and active listeningWeight 2.6%Expected level: working knowledgeRelevant to you
Communicating data to non-technical audiencesWeight 2.6%Expected level: working knowledgeRelevant to you
Prioritising with incomplete informationWeight 2.6%Expected level: working knowledgeRelevant to you
Defining and using KPIsWeight 2.6%Expected level: working knowledgeRelevant to you

Useful 3

Occasionally useful.

Project tools (Jira, Asana)Weight 0.9%Expected level: working knowledgeRelevant to you
Querying data with SQLWeight 0.9%Expected level: working knowledgeRelevant to you
Adaptability to changeWeight 0.9%Expected level: working knowledgeRelevant to you

Processes

The work the role takes part in.

Change and project delivery

What each process covers

Change and project deliveryMainRunning programmes and projects: plans, budgets, requirements, testing, cutover.
Regulatory change managementSupportingTurning new rules into changes to processes, systems and controls.

Dated changes for this role

1 Jul 2027ECB digital euro pilot with 36 payment providersRelevant to you

Worth knowing

Changes that touch a process this role takes part in as a secondary task.

11 Jan 2027CRD6: non-EU banks need EU branches for core banking services
28 Feb 2027UK cryptoasset regime: application window and start date
7 Jun 2027Pay Transparency Directive: first gender pay gap reports

See all 4 in the Regulatory calendar

Salary snapshot

Salary figures are not published yet

The L3 salary range for this role, with its sources, will appear here when the salaries section opens.

Certifications

PMP PMI
PRINCE2 Practitioner Axelos
Certified ScrumMaster Scrum Alliance
Professional Scrum Master I Scrum.org
CBAP IIBA
CAPM PMI

Concepts to know

Neighbouring roles

Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.

Change Manager (Banking)

91% skill overlap

To add: Trade lifecycle

Your role

Programme Manager

55% skill overlap

To add: Risk and issue management (RAID), Business case and cost-benefit analysis, Project budget management

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Programme Manager (Banking)

52% skill overlap

To add: Risk and issue management (RAID), Business case and cost-benefit analysis, Trade lifecycle

Your role

Transformation Programme Manager

52% skill overlap

To add: Risk and issue management (RAID), Business case and cost-benefit analysis, Data migration and cutover

Your role

Project Manager

37% skill overlap

To add: Risk and issue management (RAID), Project budget management, Agile delivery (Scrum, Kanban)

Your role

Financial Services Consultant

36% skill overlap

To add: Regulatory change impact assessment, Trade lifecycle, Structuring ambiguous problems

Your role

Do this job? Suggest a correction

Sources

The EFO role catalogue, with skills, levels and processes. How it is built
ESCO classification of the European Commission (external site) for job titles