BriefYour role
Also known as Claims clerk · Collector of insurance payments · Indemnity administrator · Insurance accounts clerkand 8 more
Insurance administration clerk · Insurance assistant · Insurance claims and policy processing clerk · Insurance claims clerk · Insurance Clerk · Insurance Collector · Insurance management assistant · Insurance office clerk
Insurance Operations Specialist (Policy Administration) is a role in Insurance. The family covers underwriting, claims, actuarial, broking, sales and insurance operations. The core skill is insurance policy administration, and the main work is insurance underwriting, claims and policy.
The EFO level names are the common scale; job titles differ between employers.
| Level | What the work looks like | Typical years | Typical job titles |
|---|---|---|---|
| L1 Starting out | Learns the job; executes defined tasks with supervision | 0-2 | Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer |
| L2 Independent | Owns a process end to end; trains L1; first contact for the team's clients | 2-5 | Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer |
| L3 Senior or specialist | Deep expertise; handles exceptions and change; represents the function in projects | 5-9 | Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team) |
| L4 Leads a team or an area | Manages people or a large process; owns budgets or controls; escalation point | 8-14 | Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section |
| L5 Leads the function | Accountable for the function in a legal entity or region; sets priorities and standards | 12+ | Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director |
Specialisations share most of the role and differ in the skills listed here.
Also known as Underwriting Assistant · Underwriting Support · Underwriting Technician
Critical skills: Insurance policy administration, Insurance pricing, reserving and product economics, Data entry and record keeping accuracy
Each role lists its skills with a tier and a weight. The weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.
The work the role takes part in.
The L3 salary range for this role, with its sources, will appear here when the salaries section opens.
Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.
75% skill overlap
To add: Reinsurance fundamentals, Period-end close and reconciliations
50% skill overlap
To add: Contract drafting and negotiation, Investigative reasoning on anomalies, Complaint handling and relationship recovery
50% skill overlap
To add: Fraud typologies and controls, Contract drafting and negotiation, Investigative reasoning on anomalies
42% skill overlap
To add: Reinsurance fundamentals, Credit analysis and creditworthiness, Reading client needs and dynamics
40% skill overlap
To add: Credit analysis and creditworthiness, Descriptive statistics and distributions, Reading client needs and dynamics
34% skill overlap
To add: Anti-money laundering regulation, Sanctions regimes and screening, Investigative reasoning on anomalies