Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA)
A skill of the kind “technical knowledge”, listed by 6 roles, 6 of them as critical.
Also described as
- affordability
- CCD
- complaints handling
- consumer credit
- Consumer Duty
- FCA conduct
- responsible lending
- treating customers fairly
- vulnerable customers
- consumer duty
- complaints handling rules
Roles that need it
Where the weights come from
The weight is this skill's share of each role; the weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
Critical for
- Collections & Recoveries SpecialistYour role
- Retail Banking AdvisorYour role
- Credit Risk AnalystYour role
- Loan Operations AnalystYour role
- Conduct Risk AnalystYour role
- Loan Officer (Retail & SME Lending)Your role
Processes where it is used
- Conduct and investor protection
- Credit risk and lending decisions