BriefYour role
Also known as Certified credit counselor · Commercial lender · Credit Adviser · Credit counselorand 8 more
Credit intermediary · Credit Officer · Debt counsellor · Lending Officer · Loan Advisor · Loan Officer · Loans adviser · Loans agent
Loan Officer (Retail & SME Lending) is a role in Corporate, Commercial & Retail Banking. The family covers lending, relationship management and branch roles in banks. The core skill is mortgage and consumer credit underwriting, and the main work is client onboarding and KYC, conduct and investor protection and credit risk and lending decisions.
The EFO level names are the common scale; job titles differ between employers.
| Level | What the work looks like | Typical years | Typical job titles |
|---|---|---|---|
| L1 Starting out | Learns the job; executes defined tasks with supervision | 0-2 | Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer |
| L2 Independent | Owns a process end to end; trains L1; first contact for the team's clients | 2-5 | Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer |
| L3 Senior or specialist | Deep expertise; handles exceptions and change; represents the function in projects | 5-9 | Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team) |
| L4 Leads a team or an area | Manages people or a large process; owns budgets or controls; escalation point | 8-14 | Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section |
| L5 Leads the function | Accountable for the function in a legal entity or region; sets priorities and standards | 12+ | Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director |
Specialisations share most of the role and differ in the skills listed here.
Also known as Home Loan Officer · Mortgage Consultant · Mortgage Loan Officer
Critical skills: Mortgage and consumer credit underwriting, Real estate finance, leases and valuation, Retail banking products and needs-based selling
Also known as Business Loan Officer · Small Business Lender · SME Relationship Officer
Critical skills: Credit analysis and creditworthiness, Financial statement analysis and ratios, Lending products and loan structuring
Each role lists its skills with a tier and a weight. The weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.
The work the role takes part in.
The L3 salary range for this role, with its sources, will appear here when the salaries section opens.
Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.
48% skill overlap
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38% skill overlap
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35% skill overlap
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