Consumer Duty (UK)

Roles that need it

• Conduct Risk Analyst
• Compliance Officer
• Retail Banking Advisor
• Investment Product Specialist
• Loan Officer (Retail & SME Lending)

Skills it belongs to

• Consumer credit and consumer duty rules (CCD, Consumer Duty, TILA)
• Conduct and investor protection rules (MiFID II, FINRA, SEBI)

Related concepts

• Product governanceProduct governance is the set of MiFID II rules requiring firms that design financial instruments (manufacturers) and firms that sell them (distributors) to define a target market of end clients, test the product, choose suitable distribution channels and review the product regularly so that it keeps meeting client needs.
• SM&CR (Senior Managers and Certification Regime)The Senior Managers and Certification Regime is the UK individual accountability framework of the FCA and PRA. It has three parts: the Senior Managers Regime, with prior approval and statements of responsibilities; the Certification Regime, where firms certify staff in key roles as fit and proper each year; and the Conduct Rules.

Sources

• Consumer Duty, Financial Conduct Authority (external site) accessed 31 Oct 2026

Updated 31 Oct 2026.