Fraud Analyst
76% skill overlap
Your role
Chargeback & Disputes Analyst
BriefYour role
Also known as Card Disputes Specialist · Chargeback Analyst · Disputes Analyst
- L3 salary
- Not published yet
- Upcoming dated changes
- 12 changes ahead
What the role does
Chargeback & Disputes Analyst is a role in Compliance, Financial Crime & Regulatory Reporting. The family covers AML, KYC, sanctions, fraud, compliance and regulatory reporting. The core skill is payments and cards products (schemes, chargebacks, PSD2, open banking), and the main work is cards and merchant acquiring, fraud prevention and payments processing.
Levels
- L1 Starting out
- L2 Independent
- L3 Senior or specialist
- L4 Leads a team or an area
- L5 Leads the function
Full level descriptions and job titles
The EFO level names are the common scale; job titles differ between employers.
| Level | What the work looks like | Typical years | Typical job titles |
|---|---|---|---|
| L1 Starting out | Learns the job; executes defined tasks with supervision | 0-2 | Banks: Analyst, Junior Analyst, Associate (asset servicing), Trainee, GraduateAsset servicers: Junior, Specialist (entry), Officer |
| L2 Independent | Owns a process end to end; trains L1; first contact for the team's clients | 2-5 | Banks: Analyst / Senior Analyst, AssociateAsset servicers: Specialist, Senior Specialist, Senior Officer |
| L3 Senior or specialist | Deep expertise; handles exceptions and change; represents the function in projects | 5-9 | Banks: Senior Associate, AVP, Assistant ManagerAsset servicers: Senior Specialist, Expert, Team Lead (small team) |
| L4 Leads a team or an area | Manages people or a large process; owns budgets or controls; escalation point | 8-14 | Banks: VP, Manager, Senior ManagerAsset servicers: Team Lead, Manager, Head of Section |
| L5 Leads the function | Accountable for the function in a legal entity or region; sets priorities and standards | 12+ | Banks: Director, Executive Director, Managing Director, Head of functionAsset servicers: Head of Department, Director |
Skills
Where the skill weights come from
Each role lists its skills with a tier and a weight. The weights of one role add up to 100 percent.
Source: the EFO role catalogue, built from the ESCO classification and reviewed by the editors.
The percentage is the skill's share of the role; the bars are drawn relative to the anchor skill, which is shown full.
Critical
- Payments and cards products (schemes, chargebacks, PSD2, open banking)Weight 14.3%Relevant to you
- Fraud typologies and controlsWeight 9.5%Relevant to you
- Merchant acquiring and payment processingWeight 9.5%Relevant to you
Important and supporting skills 20
Important
- Transaction monitoring and reportingWeight 4.8%Relevant to you
- Anti-money laundering regulationWeight 4.8%Relevant to you
- Know your customer due diligenceWeight 4.8%Relevant to you
- Investigative reasoning on anomaliesWeight 4.8%Relevant to you
- Sanctions regimes and screeningWeight 4.8%Relevant to you
- Professional written communicationWeight 4.8%Relevant to you
- Attention to detailWeight 4.8%Relevant to you
- Risk judgment and escalation instinctWeight 4.8%Relevant to you
- Ethical judgment in grey areasWeight 4.8%Relevant to you
- Working to tight deadlinesWeight 4.8%Relevant to you
Supporting
- Integrity and discretionWeight 2.4%Relevant to you
- Querying data with SQLWeight 2.4%Relevant to you
- Ticketing platforms (ServiceNow)Weight 2.4%Relevant to you
- Process mapping and redesignWeight 2.4%Relevant to you
- Organisation and prioritisationWeight 2.4%Relevant to you
- Control mindset (what could go wrong)Weight 2.4%Relevant to you
- Data cleaning and validationWeight 2.4%Relevant to you
Useful
- Visualisation tools (Power BI, Tableau)Weight 0.8%Relevant to you
- Data protection and privacy law (GDPR, CCPA, DPDP)Weight 0.8%Relevant to you
- Stakeholder managementWeight 0.8%Relevant to you
Processes
The work the role takes part in.
What each process covers
- Cards and merchant acquiringMain
- Fraud preventionMain
- Payments processingMain
- AML transaction monitoringSupporting
- Client onboarding and KYCSupporting
- Sanctions screeningSupporting
Dated changes for this role
- Swiss SIC participants must receive instant paymentsRelevant to you
- TARGET Services November 2026 releases moved to 28 November 2026Relevant to you
- EU Digital Identity Wallets: banks must accept themRelevant to you
- Digital euro regulation in final negotiationsRelevant to you
- Legal tender of euro cash regulation in negotiationsRelevant to you
Worth knowing
Salary snapshot
Salary figures are not published yet
The L3 salary range for this role, with its sources, will appear here when the salaries section opens.
Certifications
- CAMS
- ICA Diploma in Compliance
- CIPP/E
Concepts to know
Neighbouring roles
Roles that need many of the same skills, by weighted skill overlap, with the skills you would need to add.
AML Analyst
72% skill overlap
Your role
Sanctions Analyst
72% skill overlap
Your role
KYC Analyst
62% skill overlap
To add: Client service mindset
Your role
Periodic Review Analyst (KYC)
62% skill overlap
To add: Client service mindset
Your role
Corporate Onboarding Analyst (KYC)
61% skill overlap
To add: Corporate governance, Client service mindset
Your role
Do this job? Suggest a correction
Sources
- The EFO role catalogue, with skills, levels and processes. How it is built
- ESCO classification of the European Commission (external site)
ChargebackA chargeback is the reversal of a card transaction started by the cardholder's bank (the issuer) under card scheme rules after the cardholder disputes it, for reasons such as fraud or goods not received. The merchant's bank (the acquirer) debits the merchant, who can contest it through representment and, if needed, scheme arbitration.
KYC (Know Your Customer)Know Your Customer is the process a firm uses to establish and verify who its customer is, who owns and controls it, what the relationship is for and how risky it is, before onboarding and throughout the relationship. In EU law it is carried out through customer due diligence measures.
PSD2 (Second Payment Services Directive)The second Payment Services Directive, Directive (EU) 2015/2366 (PSD2), is the EU law on payment services and their providers, applicable since January 2018. It sets authorisation, transparency, execution time and liability rules, created regulated payment initiation and account information services, and required strong customer authentication. PSD3 and the PSR will replace it.
Open bankingOpen banking is the secure sharing of payment account data, and the initiation of payments, by authorised third-party providers with the customer's consent, through bank interfaces that are usually APIs. In the EU it stems from PSD2, and in the UK from a 2017 competition order. Its extension to savings, investments and pensions is called open finance.
Merchant acquiringMerchant acquiring is the service of contracting with merchants to accept card and other electronic payments, processing those transactions and paying the funds to the merchant. The acquirer bears the merchant's credit risk, such as chargebacks after a merchant fails, so it underwrites merchants and may hold reserves. PSD2 lists acquiring as a payment service.